Contact for your personal data
For questions about this website’s handling of your personal data, contact reservation@hotelpalazzomanfredi.com. Include enough information to identify your enquiry, but do not send identity documents unless a proportionate verification step has been explained.
Information you provide
The request form records your name, email, preferred language, selected room or service, requested dates, guest count and any message. A telephone number and additional preferences are optional unless marked otherwise. The system also records a request reference, receipt time, privacy acknowledgement, status changes and administrative notes.
Please provide only information needed for the enquiry. Do not submit payment-card details, passwords, medical records or other sensitive documents. Without the required contact and request details, the team may be unable to respond.
For a health-related cancellation review, contact the reservations team first without medical details. Do not send medical certificates through this form or ordinary email; ask for the minimum evidence required and secure submission instructions.
Why the information is used
Contact and request details are used to respond, check arrangements and take steps at your request before any booking contract. Where a reservation is confirmed, relevant information may be needed to fulfil it and meet legal obligations. Security measures and limited technical records help protect the service against abuse. The form does not enrol you in marketing.
Who can receive it
Enquiries are stored in the protected reservation system. Authorized administrators can review them and change their status. Copies of new enquiries and status updates are sent to the reservation mailbox. Hosting and email infrastructure support this processing; the current hosting provider is UltaHost.
If a requested experience requires another service provider, only the information necessary to arrange that service should be shared, with its role and relevant conditions explained during confirmation.
Storage and retention
Enquiry records, administrative history and internal notification copies remain in the reservation system and mailbox until reviewed and removed. They do not currently expire automatically. Retention must be limited to the period justified by handling the request, any resulting booking, legal obligations or a dispute. You can contact the team to ask about retention or request deletion where applicable.
Your rights
Depending on the circumstances, you may request access, correction, erasure, restriction or portability of your personal data, and object to processing based on legitimate interests. If a specific activity relies on consent, you may withdraw that consent without affecting earlier lawful processing. Some records may need to be retained where the law requires it.
You may complain to the relevant data-protection authority, including the Italian Garante per la protezione dei dati personali. No automated decision in this website confirms or refuses a reservation; the room selector only applies the published capacity limits.
Cookies and technical storage
The Cookies page explains essential storage, the privacy-choice record and optional language and video preferences. Remembering these preferences between visits requires your permission and lasts no longer than six calendar months. You can change or withdraw that permission through Privacy settings in the footer at any time. Public pages do not load advertising or analytics scripts, remote fonts or remotely hosted hotel media. Server security and access logs may still contain technical connection information.
Providing information about another guest
Use the form primarily for your own contact details and the information necessary to arrange the request. Before including another person’s details, make sure it is appropriate for you to provide them and that they know why the information is being shared. Do not include another person’s identity documents, diagnosis or medical history in a general enquiry.
Making a privacy request
Send your request to reservation@hotelpalazzomanfredi.com and describe the right you wish to exercise, with the enquiry reference or contact email needed to locate the records. If identity verification is necessary, the team should explain a proportionate method. Do not attach an identity-document scan without instructions.
Privacy requests are assessed under the applicable data-protection rules, including their response periods and any lawful exceptions. A request to remove information does not necessarily remove records that must be retained for a legal obligation or an unresolved claim.