Reservation requests
Submitting the form asks the reservations team to check your preferred stay. The acknowledgement and reference number record receipt only. A reservation is confirmed only when you receive and accept the written offer and complete any stated confirmation requirements.
Rates and what is included
Room offers shown on this website include breakfast. The displayed nightly rates apply to one room for one or two guests. Amounts are in euro. An estimated stay total is not a live availability check or a guaranteed quote. For three or four guests, the rate and sleeping arrangements are confirmed separately.
The written offer must state the full price, applicable taxes, any mandatory charges, included services and optional extras before you commit. No unlisted discount or benefit should be assumed. Seasonal reference prices and the separate New Year proposal remain subject to confirmation.
Seasonal promotional rates apply to the dates, room category, guest count and inclusions stated in your written offer. Promotional offers may have specific payment, amendment and cancellation conditions. These must be explained before acceptance. You can request a review in exceptional circumstances as described in Cancellations and refunds.
Occupancy and room allocation
The room selector applies the advertised capacity of each category. Include the ages of children and any cot or extra-bed request so the team can confirm a suitable arrangement. A category photo illustrates that room type; exact decor, floor and configuration can vary. Essential preferences must be agreed before confirmation.
Payment
This website currently collects enquiries, not card payments. The card-network marks identify payment networks only; they do not mean every card is accepted or that an online payment gateway is active. The accepted method, deposit, due date and any balance are specified in the written offer.
Do not send card numbers, security codes, passwords or bank login details through the enquiry form or ordinary email. Confirm any unexpected change to payment instructions with the reservations team before acting.
Dining, wellness and other services
Restaurant tables, transfers, private arrangements and treatments require separate confirmation unless expressly included in your offer. Availability, supplier details, prices and cancellation conditions are confirmed for the requested service.
Accurate details and corrections
Check your dates, guest count, contact details and selected category before submitting. To correct an enquiry, quote its reference through My booking or the reservation email. Do not submit repeated requests for the same stay.
Questions or complaints
Contact reservation@hotelpalazzomanfredi.com and include your enquiry or booking reference, the relevant dates and the outcome you are requesting. These website conditions do not remove mandatory consumer rights.
Arrival, departure and missed stays
Confirm arrival and departure arrangements in your written offer. If your plans change or you expect a late arrival, notify the team through the contact route stated in your confirmation. Early access, late departure, extra beds and any related charge require express agreement.
No-show, late cancellation and early-departure charges depend on the accepted rate and applicable law. Leaving earlier does not automatically recalculate the confirmed price. Ask for the relevant terms before accepting the offer and keep them with your confirmation.
Bookings issued by another provider
For a booking made through an agent, platform or another provider, identify the issuer and include its reference when contacting the team. That provider’s confirmed procedure may govern amendments, payment and cancellation notices. This website’s enquiry form does not automatically change a third-party booking.
Taxes, extras and billing details
The written offer must explain the full amount due and distinguish included services, optional extras and any mandatory charge payable separately. Rome’s contribution of stay, when applicable, depends on the relevant accommodation tariff, eligible nights and any exemptions; the team must identify the calculation before you commit.
Request the price and cancellation conditions of dining, transfers, treatments and other extras before accepting them. If you need an invoice or specific billing details, tell the team before payment so the applicable requirements can be checked.